A workflow automation pipeline that's still running.
The brief
An operations group needed to automate a complex, multi-step workflow that was manual, repetitive, and brittle at scale. Previous attempts with point-tools had stalled. The brief: build something that actually runs in production — not a proof-of-concept that wins a demo and then quietly dies on someone's laptop.
What we built
- An end-to-end automation pipeline orchestrating the previously-manual workflow.
- An LLM-assisted layer for the parts of the process that require judgement — with guardrails and human-in-the-loop on the high-stakes calls.
- Observability and exception handling, so failures are surfaced rather than swallowed.
- A handover playbook so the client's own team can own and extend the system themselves.
Where it sits now
Operating. The pipeline is live; the next phase is extending it to adjacent workflows once the first set has run reliably for a full quarter.